Refund policy
At cup-o-tee.com, we take pride in our curated collection of apparel, drinkware, and prints. Because many of our items are custom-made or printed on demand, please review our policy below to ensure a smooth shopping experience.
1. 14-Day Return Window
You have 14 calendar days from the date of delivery to initiate a return. To be eligible, your item must be:
* Apparel: Unused, unwashed, and in its original condition.
* Mugs & Tumblers: Unused and in the original packaging.
* Prints: Uncreased, unmarked, and in the original protective sleeve/tube.
2. Shipping Damage & Defects (Mugs, Tumblers, Prints)
We understand that drinkware and prints are fragile. If your item arrives broken or damaged:
* Include a photo of the damaged item and the packaging.
* We will send a replacement or issue a full refund immediately at no extra cost to you.
3. Custom & Personalized Items
Items featuring custom names, specific dates, or personalized text (common with our prints and "Daughter of the King" apparel) are Final Sale unless they arrive damaged or with a printing error.
4. Returns Process
* Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
* Refunds: Approved refunds are processed back to your original payment method. Please allow 5–10 business days for the credit to appear on your statement.
* Shipping Costs: Unless the return is due to our error or shipping damage, you are responsible for the return shipping costs. Shipping costs from the original order are non-refundable.
5. Non-Returnable Items
* Gift cards
* Personalized/Customized products
* Items damaged by the customer (e.g., dropped mugs or dishwasher damage on hand-wash-only items)
* Final Sale or Clearance items
Contact Information
For any questions regarding your order, please reach out to:
Email: contact@cup-o-tee.com